What is a maid agency?

A maid agency operates similarly as an employment agency, except that the offered services differ. A maid agency assists people with their household needs by sending the right helpers to the required premises.
What are the criteria to hire a migrant domestic worker?

As an eligible employer, you must be 21 years old & above, not an undischarged bankrupt, and possess the mental capacity to fully understand and discharge your responsibility as an employer.
What kind of services can you expect from a maid agency?

A maid agency provides a wide range of services which include training & development of helpers, recommendation & matching, deployment, direct hire, work permit matters and many more.
Why should I engage a Maid Agency to hire a helper?

A maid agency will take care of the entire recruitment and placement process, providing you with convenience, reduced risk and greater support.
How can I find a maid agency?

For a start, you can leverage on the Ministry of Manpower (MOM)'s database to find a suitable maid agency. You can also make use of online search platforms and get recommendations from people around you.
What are the factors to consider before choosing a maid agency?

Some of the things to look out for when selecting a maid agency include the experience, placement volume over a given period, transfer rate, retention rate, ratings & reviews and demerit points.
Where do SWIFT Maids' helpers come from?

Our hardworking and dedicated domestic helpers come from different regions: India (Mizoram & Manipur) Indonesia Myanmar Philippines
Why SWIFT Maids?

SWIFT Maids, a MOM licensed maid agency founded in 1992, has served over 30,000 Singapore families over the years by matching each family with the right domestic helper. We always strive to do our best to assist our valued clients in selecting a suitable domestic helper based on your family needs.
What services do SWIFT Maids provide?

SWIFT Maids provides a comprehensive range of professional maid services to help meet the various needs of our valued clients: Training & Development Recommendation & Matching Personalised Consultation Deployment of New/Transfer Maids Direct Hire Work Permit Liaison with Foreign Embassies Insurance Passport Renewal Home Leave Repatriation Employers' Orientation Program (EOP) Settling In Program (SIP)
Where can I find SWIFT Maids and what are the operating hours?

We have 4 outlets islandwide and are open 7 days a week (Excluding Public Holidays): Ang Mo Kio Bedok Far East Junction Nine Monday to Sunday: 10am - 7pm Public Holidays: Closed
How can I contact SWIFT Maids?

Simply go to our Contact Us page to get more information on the different channels that you will be able to reach us!
What are SWIFT Maids' fees?

Contact us now to find out more on about our fees!
What are the insurance requirements for migrant domestic workers?

Employers are required to purchase medical insurance and personal accident insurance for their helpers. This cost cannot be passed on to the helper.
What is the foreign worker levy?

The foreign worker levy is a pricing mechanism to regulate the number of foreigners in Singapore. Employers are required to pay the monthly levy instead of providing the Central Provident Fund (CPF) contributions. The levy ends when the work permit is cancelled or expires.
What is the Employers' Orientation Program (EOP)?

The EOP is a 3 hours programme that will help employers understand their roles and responsibilities as an employer of their helper. Do note that first time hirers must complete the EOP at least 2 working days before submitting a work permit application.
What are the obligations of employers to the migrant domestic workers?

As an employer of your helper, you must comply with a set of work permit conditions during their employment.
How many times are we allowed to change the migrant domestic workers?

Employers are considered a Frequent Change Employer if you have changed your helper multiple times within a 12 months period. You are required to attend an Employers’ Orientation Programme (EOP) or attend an interview with MOM if you are employing your 4th helper within the 12 months period.
How can I make a transfer of the migrant domestic worker?

Do reach out to us and let us assist you with all necessary procedures.
How can I apply to work for SWIFT Maids?

Click on our Contact Us page to find out how you will be able to reach us on the different channels!
How can I apply for a work permit as a migrant domestic worker?

You will have to meet the following requirements to be eligible for a work permit: Female 23 to below 50 years old during the work permit application (Only able to renew your work permit to 60 years old if you are 50 years old and above) From an approved source country or region Minimum 8 years of formal education with a recognised certificate
Can I apply to work for SWIFT Maids from overseas?

We are growing quickly and always on the lookout for qualified and skilled domestic helpers to join us. Reach out to us now for exciting new opportunities!
What is the Settling-In-Program (SIP)?

The SIP is a 1-day orientation programme for first-time helpers to educate them on safety precautions and way of living in Singapore. The first-time helper must attend the SIP within 7 days of her arrival in Singapore, excluding Sunday and Public Holidays.